Frequently Asked Questions
Everything you need to know about our authentic Italian products and shipping.
How do you ensure the freshness of your perishable items during shipping?
All perishable goods, including our award-winning gelato and specialty meats, are shipped in insulated thermal packaging with dry ice or gel packs to maintain the perfect temperature until they reach your doorstep.
What is the typical shipping timeframe for orders?
We process orders within 1-2 business days. Depending on your location, standard shipping typically takes 3-5 business days, while expedited options are available for time-sensitive gourmet deliveries.
Are your coffee beans roasted in Italy or the United States?
Our signature Gran Caffe L'Aquila blends are roasted in Italy following traditional methods passed down through generations to ensure an authentic Italian espresso experience.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure that our food products arrive fresh and maintain our high quality standards during transit.
What is your return policy for food products?
Due to the nature of food items, we cannot accept returns. However, if your order arrives damaged or if there is an issue with the quality, please contact our customer service team within 24 hours for a replacement or refund.
Can I include a personalized gift message with my order?
Yes, you can add a custom gift message during the checkout process. We will include a printed card with your message inside the package, perfect for birthdays, holidays, or corporate gifting.