Returns & Exchanges

At Gran Caffè L'Aquila, we take pride in the quality of our authentic Italian imports and fresh-roasted coffee. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged or incorrect.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged item and the shipping packaging to help our team process your claim quickly.

• 3.
  Evaluation

  Our quality assurance team will review your request and verify the condition of the goods against our freshness standards.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a replacement at no additional cost to you.